Enterprise-grade voice infrastructure — deployed, tuned, and supported.
Expert configuration, troubleshooting, and migration for Cisco UCM, FreePBX, and SIP/RTP infrastructure. We keep your business communications running without dropped calls or one-way audio.
The Challenge
VoIP outages cost businesses revenue and trust. Whether you're dealing with dropped calls, one-way audio, SIP ALG issues, or a painful Cisco UCM upgrade, we've fixed it before. Our team has deployed hundreds of voice deployments across Cisco UCM, FreePBX, Asterisk, and hybrid-cloud SIP architectures.
What's Included
Cisco Unified Communications Manager (CUCM) deployment and upgrades
FreePBX & Asterisk installation, tuning, and security hardening
SIP trunk provisioning with major Kuwait and GCC carriers
Codec negotiation, jitter buffer, and QoS tuning
NAT/SIP ALG troubleshooting and media-relay configuration
WebRTC integration for softphones and browser-based calling
Call recording, queue management, and IVR design
24/7 emergency response for voice outages
Technology Stack
Common Questions
We work with all major platforms: Cisco CUCM/CUBE, FreePBX, Asterisk, Kamailio, OpenSIPS, 3CX, and cloud providers like Zoom Phone and Microsoft Teams Direct Routing. We'll recommend the right one for your scale, budget, and existing infrastructure.
Yes. We handle end-to-end SIP trunk migrations including number porting, carrier negotiation, dial-plan redesign, and cutover planning. Typical migration takes 2–4 weeks depending on complexity and porting timelines.
One-way audio is almost always a NAT/SIP ALG problem. We diagnose with packet captures, then fix with proper NAT traversal (STUN, TURN, media proxies, or carrier-side workarounds). Most cases are resolved within a single session.
Business-tier clients get a 2-hour SLA. Enterprise gets 15 minutes, 24/7. For critical voice outages we recommend Enterprise since business continuity usually justifies the tighter SLA.
Ready to get started?
Whether it's a one-off support incident or a long-term partnership, our team is ready to help. Get a response within 2 hours, every time.